Our professionals are here to help. We may not be mind-readers, but we have the experience to understand what most folks are concerned about. Here are the answers to some of your frequently asked questions.


Our professionals are here to help. We may not be mind-readers, but we have the experience to understand what most folks are concerned about. Here are the answers to some of your frequently asked questions.

Q: Does it cost money to find out what programs I qualify for?

A: No, you can use our personalized, top-notch technology to see which programs and plans you qualify for at no cost. If you decide to use our document preparation services to file, there is a fee associated with that. If you choose to complete the process with DocuPop, you can print and file the paperwork yourself using our MEmium package – or, have us take care of everything for you using our PREmium package.

Q: How do I know which programs are right for me?

A: Our advanced algorithms know exactly what to ask and what to look for in order to show you the best programs available to fit your needs. By simply answering a few questions about your life and income, our system calculates and shows you the various options for consolidation you qualify for based on your unique situation. You can review the pros and cons of each plan  – or, if you’re still having trouble, have one of our professional advisers guide you using our PREmium package.

Q: What exactly happens when I consolidate my student loans?

A: When you consolidate with the help of DocuPop, what you are essentially doing is taking all of the federal student loan debt you’ve acquired over the years and combining those messy amounts into one new payment through one servicer. To be clear, DocuPop is not taking over your loans. DocuPop is a third party document preparation service that is not affiliated with any loan servicers or the DOE, that helps you find and apply for the right repayment program to fit your unique needs. We guide you through the qualifying process to ensure that you fully understand your options before picking your plan. When you find the plan you love, DocuPop then helps you complete all of the required forms needed to accurately file. Once your repayment plan is verified and fully funded, your consolidation will be complete and your new monthly payments will begin.

Q: My loans are in default! Can you still help?

A: Of course! If you’ve fallen on hard times, missed a few payments and/or are having your wages garnished due to student loans, DocuPop can help you file for the DOE’s rehabilitation program to help you get back on track. While enrolled, your monthly payment is calculated down to 15% of your discretionary income plus $5. After 9 on-time payments, you then become eligible for a full consolidation.

Q: How do I know if I qualify for forgiveness?

A: If you have student loan debt, odds are you’ve heard about and are very eager to learn if and how you might qualify for forgiveness. Student loan forgiveness is a government backed process that wipes away (a.k.a. forgives) a portion of your remaining debt. To put the forgiveness wheels in motion, first you have to qualify.  The most common form of forgiveness is awarded to those who work in public service (i.e. nurses, teachers, police officers etc.). To learn more about forgiveness and other ways to qualify, click here or give us call directly to chat through your options with one of our DocuPop pros at (866) 884-5021.

Q: I’ve consolidated in the past but I want to switch my plan. Is that possible?

A: Sure it is! Borrowers can switch repayment plans just about as often as their needs require it. If you’ve recently started or ended a new job, changed your marital status, had a baby or moved states, you may qualify for a new repayment program that better reflects your current needs and income. If you’ve had any major changes in your life – or, if you just want to look into other options, a quick plan checkup is always a good idea.

Q: Once I consolidate, will I have the same plan until my loans are paid off?

A: The short answer is: it depends which repayment plan you’re in.  For those who chose to stay in the standard repayment program and continue to make their payments on-time – then yes, once filed, you will stay in that plan until your loans are paid off.  For those who qualify and decide to go onto an IDR (income driven repayment program) or any plan that requires you to submit proof of income, you will have to renew your plan on an annual basis in order keep the terms you have – or, qualify for a new plan if things have changed. When choosing DocuPop to help you file, we keep on top of all required forms and deadlines to ensure that we do everything possible to keep you informed and in the plan you love!

Q: How long does it take?

A: On average, it only takes about 10 minutes to input your information and generate which programs you qualify for. You’ll answer a few simple questions and then see which plans you are eligible for based on your personal results. If and when you decide to move forward with filing, it takes about 30 to 45 days for the consolidation to be funded and fully complete by the DOE. But with DocuPop handling all the back-end hassles, these days will fly right by!


If you have additional questions, you may schedule an appointment with one of our expert student loan advisers. Our team of professionals can provide you with solid answers and help guide you through the process when you are ready to get started. Please email to schedule your appointment.